DATA PROTECTION NOTICE FOR CUSTOMERS

This Data Protection Notice (“Notice”) sets out the basis which SakuruJapaneseMart (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers (“you”, “your”) in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

1. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

“personal data” means data, whether true or not, about a person who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

2. Some examples of personal data which we may collect from you include name, residential address, email address, telephone number and financial information.

3. Other terms used in this Notice shall have the meanings given to them in the Personal Data Protection Act (where the context so permits).

CONSENT

4. By accessing SakuruJapaneseMart.com.sg (“website”) and/or using our services and/or providing us with your personal data, you hereby acknowledge that you have read this Notice. You agree and are deemed to have agreed to be bound by the provisions of this Notice and you consent to the collection, usage and disclosure of your personal data by us in accordance with this Notice. You also agree that we may use your personal data without your consent in the circumstances prescribed in and subject to the relevant provisions of the PDPA. If you do not consent to any terms of this Notice, please do not access or use our website or services or provide any personal data to us. .

COLLECTION OF PERSONAL DATA

5. We collect your personal data that you voluntarily provide to us, whether through the website or other platforms or channels (such as through email, telephone and/or other forms of communication). Personal data such as your full name, email address, address, telephone number and other personal information is required for us to process your orders, for you to access or use certain features or services of the website. For example, personal data may be collected when you register an Account with us, make a purchase, subscribe to our newsletter, participate in a contest or survey, provide comments, or when you contact our customer service or help desk via email, phone or other channels. You have the right not to provide your personal data, but you may not be able to access or use certain features of the website or the services, or we may not be able to provide certain services to you. However, you may visit our website anonymously.

6. We collect data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our website, date and time of your visit, information about the device you are using, browser type and version and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings.

7. We use “cookies” to help personalise your online experience. A cookie is a small text file that is placed on your computer or device by our web server. Every time you revisit our website using the same computer or device, the cookie will be retrieved, enabling our website to recognise your computer or device. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies do not allow us to access your computer or provide any information about you. Cookies are uniquely assigned to your device, and can only be read by a web server in the domain that issued the cookie to you. Cookies from the website may be used to ensure a refined user experience by tailoring the web application to your needs, likes and dislikes by gathering and remembering information about your preferences while using our web application. We also use cookies to perform web traffic analytics, and for showing relevant advertisements. Our website may contain links to other websites of interest. However, once you used any of these links to leave our website, we no longer have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. These other websites are not governed by this privacy Notice. You should exercise caution and look at the relevant privacy statement applicable to that website. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Most web browsers accept cookies automatically, but you can modify your browser setting to decline cookies if you prefer. Note that if you choose to decline cookies, you may not be able to access all or parts of our website.

USAGE OF PERSONAL DATA

8. We may collect and use your personal data for any or all of the following purposes:

• • To process, record, monitor and fulfill your orders and deliveries;

  • To update you on the status of your orders;

  • To process payment or credit transactions;

  • To verify your identity;

  • To personalise your experience on our website;

  • To administer your Account with us;

  • To improve our response to your customer service requests and support needs;

  • To comply with any applicable laws, rules, regulations, codes of practice; guidelines or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

  • To enforce our legal rights and remedies;

  • To send periodic emails if you had chosen to subscribe to our newsletter;

  • To conduct marketing research, user profile and statistical analysis;

  • For other purposes for which you have provided the information.

DISCLOSURE OF PERSONAL DATA

9. We respect your privacy and do not tolerate spam and will never sell, rent, lease, exchange, transfer or give away your Personal Information to any third party except

• • where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or

  • to third party service providers, agents and other organisations we have engaged to perform any of the functions listed under the Usage of Personal Data section; or

  • under circumstances when we believe the release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

ACCESS TO AND UPDATE OF PERSONAL DATA

10. You may access and update your personal data any time by accessing your Account settings through the website. We trust that you will provide us with your most current, correct and complete information.

11. If you believe that any information we are holding on you is incorrect or incomplete, please email us at: Sakuru.support@huantrading.com.

12. You may request details of the personal information which we hold about you under the Data Protection Act 1998 by emailing us at Sakuru.support@huantrading.com.   A small fee will be chargeable.

WITHDRAWING YOUR CONSENT

13. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is withdrawn by you by emailing to Sakuru.support@huantrading.com.

14. Upon receipt of your written request to withdraw your consent, we may require reasonable time for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it.

15. Whilst we respect your decision to withdraw your consent, please note that we will not be liable to you for any consequences arising from the withdrawal of your consent or deemed consent, including our inability to process and/or fulfil your orders, verify and/or process your online payments and/or deliver to you the products that you ordered.

16. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. 

17. Please note that some information may remain in our private records after the deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you deleted your account, but not in a manner that would identify you personally unless permitted by law.

PROTECTION OF PERSONAL DATA

18. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

19. Whilst we shall make every reasonable efforts to safeguard your personal data, you should be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. We do not warrant or guarantee in any way that your Personal Data or private communications will always remain private and/or safe. We hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any Personal Data held or maintained by us, except to the extent caused by our wilful default or gross negligence.

ACCURACY OF PERSONAL DATA

20. Please update us with your current and accurate data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required personal data, or if you do not accept the Notice or do not consent to our use and/or disclosure of your personal data, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.

RETENTION OF PERSONAL DATA

21. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

22. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

LINKED SITES

23. We may include or offer third party products or services on our website. These third party web sites have their own separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

EFFECT OF NOTICE AND CHANGES TO NOTICE

24. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

25. We may revise this Notice from time to time without any prior notice to you. You may check the dates at the end of this Notice to determine when it was last updated. Your continued access to our website and/or use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date : 29/03/2021

Last updated : 29/03/2021